At Monese, we are breaking down boundaries every day to help you build a better future.

As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.

We are backed by the best of the best, with over $200+m funding to date from market experts such as HSBC, Kinnevik, Investec and PayPal.

We want people with passion and dedication to help us go the distance and support our ambition to change lives.

What you’ll be doing:

• Communicate daily with our service providers.
• Ensure the accuracy of payments
• Escalate and contribute to possible technical and operational problems in relation to payments
• Handle customers’ payment recalls, missing payments, closure payments, and chargeback requests.
• Handle and process all necessary financial payments (non-automatic) on customer accounts.
• Support our Customer Support team and Anti-Money Laundering team on customer escalations.
• Propose and contribute to process improvements
• Analyze, detect, and escalate any possible unusual customer behavior and trends in payment recalls
• Handle Card payment top-ups reviews and approval
• Handle Chargeback settlement upon chargeback outcome
• Perform APP fraud reviews and process claim in accordance to the regulatory procedures
• Continuously develop/enhance understanding of payment, trading processes, and system workflows, making sure adequate documentation is in place and maintained
• Be accountable for KPIs, SLAs, and Goals in the area of Payments are met
• Represent and contribute to Financial Operations during internal and external Audit process

What we are looking for:

• Minimum 1-year experience in a finance-related role and Bachelor’s degree
• Excellent spoken and written command of English
• Experience with MS Excel or other spreadsheet software
• High attention to detail
• Ability to work on several tasks at the same time combined with the capability to handle routine
• Excellent organizing and time management skills
• 1+ years of experience in Payments and Card processing

What benefits we offer:

• Ample opportunity for personal growth at one of the leading tech startups in Europe
• A flat structure with open communication where everyone has a voice
• High degree of autonomy in a motivated and talented international team
• A stack of modern technologies
• Generous stock options and competitive salary
• Learning and development support scheme
• Hybrid working - 3 days per week in the office
• Working abroad
• Enhanced sick days, voluntary day, days off for a wedding and more
• Monese VIP account