At Monese, we are breaking down boundaries every day to help you build a better future.
As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped over 2.5m customers revolutionise the way they live their lives in a global world.
We are backed by the best of the best, with over $170m funding to date from market experts such as Tech Nation’s Future Fifty, Investec and PayPal.
We want people with passion and dedication to help us go the distance and support our ambition to change lives.
You will be part of the growing BaaS Business working within our Strategy and Operations team. Working closely with colleagues from Product, Partnerships, Customer Service, Treasury, Finance, Compliance, Legal and other departments, you will provide oversight and help set up key operational processes of our banking as service solution to our clients. This role is based in London, with some travel to our other locations involved.
As Strategic Operations Manager, your priority will be to help set up and provide oversight to operational processes. You will also actively look at defining customer success for our strategic clients and looking at implementing processes around the same.
You will work hand-in-hand with our Partner Management team to develop and own a full roadmap of initiatives and strategic partners to strengthen our BaaS ecosystem.
You will define and own key Customer Success Metrics and work across the business and partners to feed into prioritisation, strategy and delivery
5+ years relevant experience in a similar strategic operations , customer success or partnerships role in a credible financial institution, fintech or payment service provider
Able to thrive in a scale-up environment, managing multiple priorities and ambiguous problems with minimal oversight
Experience in Banking as a Service/SaaS API and Client Delivery is preferred
Understanding of financial service regulations and infrastructure in the UK is preferred
Resourceful, finds practical solutions; hands-on and gets things done well and quickly
Good listener and communicator, able to manage senior stakeholders and people from different departments to be on the same page and working effectively
Has excellent judgement in identifying problems, making trade-off decisions under pressure and proactively stops risks becoming issues
Calm under pressure and able to rally people to get escalating issues under control
Customer-obsessed; thinks instinctively from the customer’s perspective and able to factor the customer experience into decision making
Data tool /BI experience and comfortable with solving problems using data
What you’ll get:
Generous stock options and competitive salary
Five weeks of annual leave
Flexible working policy allowing you to work remotely, or within our modern office space
Flexible working hours
Autonomy and trust in a motivated international team
Tailored learning and development opportunities
Flat structure with open communication at the heart of what we do, so everyone has a voice
Your own Monese VIP account for free
Modern technologies, including a MacBook for you to use
What to do next:
Click on the link to apply and send your CV and cover letter over to us. This must be in English.
We are an equal opportunities employer.
We welcome applications irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
We make recruiting decisions based on your experience, skills and personality. We believe in employing a diverse workforce and making it central to our success.